"Je considére que le prix facturé n'est pas conforme au contrat

Hello,

I am an Australian living in France.

I usually call Australia using Facetime Audio. In the past, normal phone calls to Australia have not worked from my french phone. However, I recently made a mistake by calling Australia as a normal telephone call, simply by pressing the wrong button on phone. I spoke for about 30 minutes and was charged over 50 euros on my recent bill.

I was not aware at the time, as usually it is not possible to call internationally on a normal phone line unless this is part of your plan. In the past, international calls like this have simply been blocked, unless they are made using Facetime. Because French is my second language, I didn't understand that this call might go through, so I was extremely shocked to discover the charge of over 50 euros.

It was my mistake, and I'm very happy with the Prixtel service, but it really wasn't made clear to me that I might be able to make a call like this, and I will find it difficult to pay this much money for one phone call. I wondered if it was possible to reduce this charge since it came from an honest mistake on my part. Now that I know that this is possible, I won't be making the same mistake again, but it's very difficult for me to pay this much money for a phone call. Thanks,

Aaron Orzech