Hors forfait

Hello. Do you speak english? I have a problem with my recent facture. I am living in France but am Australian, and I often call Australia from my Prixtel phone number. I am always very careful to use Facetime audio to call, because a normal telephone call is very expensive but a Facetime audio call is free on my current plan. However, last week I had a problem with my phone. I tried to call Australia on Facetime audio, but my phone automatically made a normal phone call. So the phone call cost me over 50 Euros, which was quite a shock! In the past international calls have not been possible on my phone in France, unless they were data calls like Facetime Audio. I don't earn a lot of money, so it's difficult for me to pay over 50 euros for this phone call. I was wondering if it might be possible to remove this charge from my facture. It was an honest mistake, and I really didn't realise at the time that this was such an expensive call. Now that I understand I know not do it in the future. I've been very happy with the Prixtel service, and I would reallly appreciate it you could make an excepetion in this case; I made an honest mistake, but it's very difficult for me to pay this charge currenlty. Thanks for your understanding, Aaron Oxxx

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