unknown traffic. sim is blocked

Dear sirs!
You must know, that I didn’t used no any traffic for 4000+ EUR. My fare is around 19Euro per month.
I DO NOT AGREE for my credit card charge and WOULD NOT DO any bank transfer for that amount. The service for this 4000 EUR WAS NOT provided for me. I would run chargeback operation with Mastecard in case if you charge me.
My fare works that way, if something extra are spent over 75 EURO you block the card and charge me 75 EUR. This 75 EUR was paid by me.
Please run investigation process and remove this 4000+ EUR bill from my account. I need my card to be activated.
Thank you.
Chers Messieurs!
Vous devez savoir que je n’ai utilisé aucun trafic pour plus de 4000 euros. Mon tarif est d'environ 19 euros par mois.
Je n'accepte pas les frais de ma carte de crédit et je ne ferais aucun virement bancaire pour ce montant. Le service pour ce 4000 EUR N'A PAS été fourni pour moi. Je voudrais exécuter une opération de facturation avec Mastecard au cas où vous me facturez.
Mon tarif fonctionne de cette façon. Si vous dépensez plus de 75 EUR, vous bloquez la carte et débitez-le de 75 EUR. Ces 75 EUR ont été payés par moi.
Veuillez lancer le processus d’enquête et supprimer cette facture de plus de 4000 euros de mon compte. J'ai besoin que ma carte soit activée.
Je vous remercie.

I know that swiss internet traffic is not included in my tariff. the problem is that I didnt use that traffic that days. Internet was off. You should investigate this case with your swiss operator partner. This service was not provided to me and I would not pay for that.

same time , I dint agree to any kind of 4000+ credit limit. if something wrong , you should block sim in balance -75Eur and investigate.

This case is mistake or fraud from SWISS side. I would not pay that.

Je sais que le trafic internet suisse n'est pas inclus dans mon tarif. le problème est que je n'ai pas utilisé ce trafic ces jours-là. Internet était éteint. Vous devriez enquêter sur ce cas avec votre partenaire opérateur suisse. Ce service ne m'a pas été fourni et je ne paierais pas pour cela.

En même temps, je suis d’accord pour tout type de limite de crédit de plus de 4000. si quelque chose ne va pas, vous devez bloquer sim en balance -75Eur et enquêter.

Ce cas est une erreur ou une fraude de la part de SWISS. Je ne paierais pas ça.

Im sure that thats a mistake. If swiss operator see that traffic they must give detalisation: mac adresses, hosts lists, etc.
Once again: nobody used that line is swiss for that gigabytes

Je suis sûr que c'est une erreur. Si les opérateurs suisses voient ce trafic, ils doivent donner des informations de détalisation: adresses mac, listes d'hôtes, etc.
Encore une fois: personne n'a utilisé cette ligne est suisse pour ce gigaoctet

Hi! I did all as you said me, but now any reaction to find solution from your side.
I've checked the bill. there is some internet traffic at night time, more than I use for month for just one connection.
Nobody used that traffic. you can see that is untypical.

Now you didnt answer my questions and turned off my lines.
What shoud I do? buy a new sim from other operator?

please follow this case
thanks

You blocked 5 phone lines
4 of 5 is no any problem

can you split the bill to pay for 4 lines and continue using it?

Hi!

I know what you are talking very well, and that not my case.
My telephone didnt work at that period.
I know well that traffic is not free in Swiss. I didnt use that.I can continue that in court if necessary. Please check for detalisation and youll see that that very un-typical.
there is the traffic at night time, and for one hour is more than I use for month.

Nobody is stupid to use traffic for 4000EUR at night time, as normally this time people sleep at home. And I also had the prepaid plan NOT ALLOWS me to go for negative balance.

I would not pay that bill for sure as its not my traffic.

You should contact to your SWISS partners and make the real-recalculation, or ask them any proof of this bill - endpoints, ip-adresses, geo-locations. etc

What I can do is pay for all other bills, momentally if you split the bill, to activate other lines.
If I cant use that other 4 lines (with no anything wrong with them) I had to buy new cards with other operator.

By this swiss operator fault you loose good client, and nobody happy with this case.

please fix that

thank you