Payment of my bills

Dear Sir or Madam,

I have just registered with Ingenico. Could you please advice me how to pay by using Ingenico. It's such a complicated process and confusing ! Or I will terminate my Prixtel mobile service.

Dear Sir or Madam,

I have now changed my payment method from Credit Card to IBAN/BIC payment. As I tried many times to pay my bills, I would like to ask if you could consider to withdraw your fines. It was not my mistake for bing late it is because your payment system is terribly complicated and not precise. My client number is 1784L.
I hope you would kindly consider my case.

Best,
Rattana

Dear Léa,
As you may know my credit card that I used to purchase Prixtel sim cards has expired and from now on the Prixtel payment system does not allow me to change my credit card. Until I have found a way to use IBAN/BIC payment method. But I don't know if it would work. So it is not fair that Prixtel has imposed me to pay the fine as I have tired again and again to pay my bills without success because of the payment system.

But could you please help me to check if IBAN/BIC payment method that I have recently chose would work? And if I can still use my phone number? because I will go to France in next few days.
Thank you very much and hope you help me out.
Rattana

Dear Léa,

I have tired as you told but all the time the credit card payment refuses me. I don't know what's going on. My bank CIC says there is no problem at their side.

This what it says when I pay my bill:

Le paiement est refuséPaiement refusé : Paiement refusé par l'institution financière
Utilisez le bouton "Retour" pour modifier vos informations de paiement

Dear Léa,
My card Visa Gold. My bank is Banque Transatlantique. I am currently living in Japan and return to France every year. But living in abroad, I hope it should not be a problem.
I have sent an email again to my bank regarding the issue.

Thank you very much Léa.

Best,
Rattana

Dear Léa,

It still does not work. Or do I need to wait longer?

Dear Léa,
Do you think the payment with credit card would work if I am in France. Because I will be in France on 16th July 2018.
But anyway I will try to pay my bills from Japan for one hour more, then I will go to sleep as it is quite late here in Japan.

Dear Léa,
I don't have chance to pay my bills. The system keeps refusing my payment. I will try it again when I am in France on Monday.

I thank you very much for a great effort and I wish you a nice weekend.

Hello Léa,

Sorry for my delay. Yes ! finally I could pay my bills !!! I was in France last month and everything went well with my mobile phone service.

Thanks for assisting me and I wish you a wonderful summer time !
Rattana